Hope you are not including me in that group. I have a valid customer service issue that I accurately described in detail. I think my response was that of an unhappy customer, but still respectful in tone. Not sure about the cheerful and helpful part, I haven't been able to get past the "prompt" as we are now going on four weeks; still no response to calls, voicemails left, and emails (except an autoresponder). For what it's worth I like the product and intend to keep it, I just need the MIC to work.