First go here https://www.qrz.com/manager and scroll down to the Logbook Options and enable - Accept incoming PMs from the Logbook System. If that doesn't fix the problem, then here's a laundry list of steps to check next: Hover your mouse over your callsign near the top right of this page. Select Contact Details and Alert Preferences, the 3rd and 7th item in left column. Make sure all boxes are checked. Then go to Privacy and make sure the 3rd box is checked. In case you haven't seen this, another way to access your Web Contact Log is here, 6th item down - https://www.qrz.com/edit/NA1S
