Ugh...mail in rebates. So 1980's. Anyway, long story short- purchased a VX-6R from GigaParts, Yaesu USA is currently running a promotion through the end of the month, $50 off. Sounded like a great deal, a VX-6R for $219, they sell for that used with no warranty on Ebay.
So I took the required steps: mailed in the ORIGINAL proof of purchase, the ORIGINAL UPC code cut out from the box with the serial number, and the rebate form clearly filled out. Sent it Priority Mail with USPS delivery confirmation. They got it alright.
And guess what, the fine folks at RAPID REBATES did: (want to laugh? go Google RAPID REBATES RIPOFF, and take note of the "F" BBB rating) They declined, stating "denied- no serial number contained in submission, we will be sending you a letter..." In other words, these hoodlums stole my $50. Want to have more fun? No mailing address (other than the PO BOX in Arizona), and the phone number I can find 1-800-619-4703 rings to eternity during business hours and you get a generic voicemail telling you to leave a name and number. You guessed it, no one calls back- imagine that. I am still scratching my head how this could even happen, I sent the form in WITH THE UPC AS REQUIRED WITH THE SERIAL NUMBER ON IT, filled out the form correctly, and even made a copy. Scoundrels, forgot who I was dealing with. If I would have known they were using these criminals, I would have passed on the deal to begin with.
I've sent two emails to Yaesu USA asking for help in either contacting these hoodlums they chose to contract with to process their rebates or help me recover my $50. No response yet. Will call them on Monday and see if I can get anywhere. I also plan to file a mail fraud complaint with USPS, not that it will go anywhere, but at least it will produce a paper trail with these scam artists.
It really sours me on the whole situation, love the radio (have had several of them)- but why do I feel TAKEN? I've always been hesitant about rebates, and this further reinforces that. What's more, since I cut out the UPC from the box (which is REQUIRED), the box is now disfigured: not a big deal, but just another reminder of how I got robbed by Rapid Rebates.
We will see how Yaesu USA steps up to rectify this situation, they are the ones who chose to contract with a shady operation like Rapid Rebates. I just wanted to give my fellow ham a heads up and if you do choose to buy one of the rigs on this current promotion, document everything and be prepared to battle with these crooks to get your money. I know $50 may not be alot of money to many of you, it is to me-and it is the principle of it. A theft is a theft, and these people (Rapid Rebates) have a history of not paying out and then ignoring consumers complaints. Sounds like a great way to pocket money from the vendor and not pay out. Nice scam they got going.
Hey Yaesu, you really need to re-evaluate who you choose to do business with. Why not just consider an instant off like Icom and Kenwood do? Saves the whole hassle of rebates to begin with, and avoids these nasty situations which just sour a customer and encourage us NOT to buy your products in the future? Just a thought.