It's ROUGH selling to hams!
Having been involved in ham radio for 46 + years, I understand the trials and tribulations of selling Amateur Radio equipment ... I was a dealer for about 4 years, major brands, in the 70s -- then (on the other side of the USA} management ... then up to KL7 -involved in sales and service too ... it just does not pay well. Hams come in, drink your coffee, twist your knobs,then go buy from the cheapest source .. without giving you a real "shot" to meet or beat price ... sales tax comes into their decision, shipping costs, etc... but, if you are selling that particular brand, when warranty work is called for ... here they come ...
Now retired, I plead guilty to intense shopping .. but not wasting the shopkeeper's time and phone line --
Most hams do not understand that Amateur Radio equipment is sold at a very low mark up .. not much profit, if any at all, if accessories are not included. Kind of like the automobile business ... volume, and "extras" make the business viable. Not like your jewelry or clothing store ... at all ...
Hard row to hoe on a local level .. thanks for trying, Joe ... es 73 ..
Mark AA6DX Eureka, CA
From FAR Northern California, downtown Eureka .. the "HEART OF THE REDWOOD EMPIRE"