Let me start out by saying that in the past that I have received good customer service from Yaesu, but it seems like it has gotten worse as time goes on and this last time the customer service person is playing games, trying to cost me more money and delaying the return of my radios. Right now I am having a problem getting my radios back. I was told that my radios would be shipped back on 16-May-2019, but the USPS tracking didn't show that they received the package. I called on 17-May-2019 and was given excuses as to why it didn't ship, but was told it would ship that day. The response was bogus, so I asked to talked to a supervisor, who it turns out was out. It seems like my complaint caused the customer service person to try to get back at me. Late Friday she sent email claiming that the radios wouldn't fit in the same size box as they arrived in and that the parts that I wanted wouldn't fit, so I would have to pay more for shipping. She didn't call and it seems that the timing was done to further delay the return of my radios. Today, 20-May-2019, I received email from the supervisor saying that he would investigate, but NOTHING in regards to when my radios would ship back. Long version: In Nov 2018 I sent in a radio that I bought broken. I sent the radio in using a USPS regional box, which the shipping is MUCH cheaper than even the flat rate service. I marked on the box and the letter to save the box for return shipping, but as it turns out they didn't. The radio was fixed at a reasonable price, but the firmware was not updated as usual. I sent an email to Yaesu, but it was ignored. I tried to update it myself, which I had done numerous times with other radios, but it didn't work with this radio for some unknown reason. I bought another radio and it turned out to have a problem, a common problem with filters on the FTM-350R, so I needed to send that in, so I could include the other radio as well. The first problem was that USPS tracking showed that the radio arrived, but I didn't receive the usual email message telling me that it arrived. A couple of days later I called and the person went to the warehouse and found the radios. She said that they didn't enter the radios into their system, so she did. She used the wrong received date, but that isn't a big deal. I received a call from a tech regarding the radio with the firmware issue. He was able to update it without a problem. He wanted to make sure that there wasn't an additional issue. This is the only good aspect this time. The other radio was repaired and it was at that point in time which I was informed that they didn't save the box. If the regional box wasn't used, then the return shipping would be quite a bit more. So the customer service person, a different person than the problem person, agreed to order (free) the boxes from USPS. I hadn't heard anything in over a week, so I called and they claimed that they received the boxes from USPS. They acted like they just received them, but I don't think so. I asked when it would ship as I was sending them a USPS label for shipping (cheaper then their generating the label and I had done this before). I was told it would ship that day, 16-May-2019. I wanted to make sure as the USPS wants to know the shipping date. That night, there wasn't an update to the tracking showing that the USPS received the package. I called and talked to the problem customer service person and got bogus excuses as to why it didn't ship. She said that it would ship that day (again), 17-May-2019. I asked to talk to a supervisor, who it turns out was out. It seems that upset her and she decided to get back at me. Late Friday afternoon, I received an email claiming that the two radios wouldn't fit in the same size box that it arrived in and that the parts that I wanted wouldn't fit and would have to be shipped separately. The problem is that the parts are quite small. I received photos showing that the radios wouldn't fit, but the photos shows the one radio on end, which is taller than the box, rather than flat, which fits quite well with enough space for packing material. Today, 20-May-2019, I received an email back from the supervisor saying that he would investigate the problem, but NOTHING in regards to when my radios are going to ship back. He doesn't answer his phone and no further email messages. The return of my radios has been delayed by a couple of weeks due to their problems and I have NO idea as to when they will ship back.