XML lookup not working

Hi guys,
my DXLab Suite reports the following error
Callbook error: a subscription is required to view the full record.
Of course my subscription is not expired, so is there something wrong or it's just me?
73 Guido/ AI6EX

 

I am having the same problem as of 08/03/2015 22:00 utc

 

Me to . . not working. 8/4/2015 00:45 utc

 

Same issue here using MacLoggerDX. Web lookup ok, XML...no go.

John
AB1VA

 

Same issue here tonight. DX Labs for this station.

 

Well, I have just had the neverending string of problems.

1. Subscriptions did not work. Got around that by logging out, deleting cookies, logging back in, subscribing. Managed to actually give you folks some money successfully.
2. XML lookups did not work. Tried to use the help desk, which did not work. Posted on that. Was told I was complaining in the the wrong place, help desk is broken, please post here.
3. Test page now works but lookups from fldigi do not.

So my question is: is this typical?

Summary: 1) your subscription system is broken, although sadly I found a way around that. 2) XML lookups appear broken 3) your help desk is broken 4) the XML test page now works but lookups from fldigi do not, 5) my patience is nearly exhausted.

 

Seem to be working now. 04/08/2015@14:12z
Guido/AI6EX

 

I have noticed the same thing. Using HRD 5.x and it has been working fine up until Aug 3. My subscription is valid.

Please fix.

 

To be more specific. I am getting the operator names and country. No other fields are filling.

 

Now working. Aug 4 2107 UTC.

 

Started working for me about 20:00 Zulu.

 

Back working with DXLabs as of 0100 8/5/15