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Two Factor Authentication - HELP!

Discussion in 'Community Help Center' started by AE7BF, May 27, 2018.

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  1. AE7BF

    AE7BF Ham Member QRZ Page

    So went through all the steps got verified, went great. However last night the phone went belly up during an OS update and had to wipe the phone and start over. I have re-loaded google's authenticator but can't add the QRZ account because I don't have a code and when I go into my QRZ account to disable two factor and re-setup it won't let me do that without a code which I can't get...
     
  2. KJ4C

    KJ4C Ham Member QRZ Page

    I bought a new phone yesterday and face a similar condition. Other sites where I use Google's two factor auth will either display the QR code or give me the key id so I can install on my new phone. Yes, you have to redo each account separately. No way to just move all of them over from the old phone. Replying to this so I can get notified when an answer is provided.
     
  3. AE7BF

    AE7BF Ham Member QRZ Page

    Thx. Found a link to open a ticket and they helped me resolve it. From here on I'll use SMS for two factor.
     
  4. M0NMC

    M0NMC XML Subscriber QRZ Page

    I just had the same problem and its driving me nuts. going round and round in circles and getting nowhere fast
     
  5. 2E0MMY

    2E0MMY Ham Member QRZ Page

    Same here. When you lose the authentication app, you can’t log on to reset the 2 step authentication as QRZ wont let you log in without the code! I suppose this makes sense from a security point of view but it is frustrating.

    To be fair QRZ support were very quick to remove my 2 step authentication so I could log in after raising a ticket but I really don’t understand why 2 step authentication is needed unless you’re doing something serious like on line banking. Even most email providers don’t require 2 step verification.

    I know you can use QRZ without 2 step authentication but my account settings page was prompting me to verify my identity and it seems you have to set up 2 step authentication to do this.

    I think I might just keep logs the good old fashioned way (i.e paper or a spreadsheet which I have some control over). I don’t have to waste lots of time ‘verifying’ every QSO I make either (then again I’m not into contests!). I know QRZ do provide some useful tools but I don’t think I can justify paying for a subscription again just so I can download all my QSO’s as a spreadsheet. Each to their own I guess but I hope this will be seen as a constructive criticism..
     
  6. KC5NGX

    KC5NGX Ham Member QRZ Page

    Thanks for sharing! Sounds like 2FA can be a pain.
     

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