Discussion in 'Videos and Podcasts' started by VK3BL, Jun 1, 2018.
Telling the YL you bought a new radio
Making the CC Payment.
If it is a none issue why can't Icom repair it original owners for a few years after the 1 year warranty expires, kinda like a auto recall. As some have posted I think I will leave my Icom on 24/7. I wonder if I can buy the extended warranty. I was in the first batch to get the radio. You would think that the Icom Pro II, and Pro III, and the IC-7600 all the bugs would have been worked out.
Does the LCD burn in appear when Icom logo is shown on the screen or when the radio is switched off?
Add me to the list - N1DAY.... I just talked to ICOM and they said they are still trying to figure out why the burn in is happening and that it will be likely several months before they have a solid fix for the problem. I was told that it was a problem with their screen supplier and right now they are not sure if it was limited to a specific range of serial numbers or is an issue with all of the 7610's in use.
Has this washout and burn in screen problem shown up with any other Icom transceivers? If so, how as Icom responded to those screen problems?
I just want to add my 7610 to the list of transceivers with severe image retention and washout. This occurred after only two months of use. I have spoken with Icom tech services, and they claim that they are working on a solution, but other than that, the silence from Icom is very troubling...especially since they watch these forums. The most surprising response that I got, however, was from Icom sales: she relayed a message from their Amateur Division director that a screen replaced under warranty would only be guaranteed for 30 days! Further, they can't guarantee that a new screen wouldn't have the same problems as they are blaming the defect on their supplier.
"...a screen replaced under warranty would only be guaranteed for 30 days..."
Any legals on here care to comment on that?
"...they are blaming the defect on their supplier...."
You bought the rig off Icom, not their supplier. They are in the chair when it comes to problems, unless the law is very different in the USA to over here. If the repair fails again in the same way, then us redcoats have the option of getting our money back....although having the option & getting the supplier to honour it can be a tedious process.
Yes, the law is very different in the US, and essentially up to the manufacturer to be responsible to honor a warranty. No second failure, money-back provisions. Actual recourse would be lawsuit (cost prohibitive), and filing complaints with State Attorney General or state consumer protection agency (lotsa luck).
Threat of loss of future sales and spreading of bad reputation is probably the biggest influence on manufacturers.
Wow. Compared to the UK thats a bad situation.....maybe thats why we get higher purchase prices to start with.