Maybe. It will be a rebadged off the shelf chinese product. Remember the "Ten Tec" microphones at a recent Dayton?
With the way COVID-19 is ramping up, I seriously doubt that there will be a Xenia in 2021 unless it’s virtual. I hope I’m wrong about that...
I completely agree. I own 3 TT rigs myself. When I email TT about anything I get a nasty reply. No more TT for me.
It's a shame. Remember back in the day when they encouraged you to fix your own stuff and would mail out spare parts for home repairs -- usually for free? Long time ago. In about 1995 the PTO in my little SCOUT 555 went flaky. One phone call that lasted maybe two minutes and the service tech said he'd mail me a new PTO assembly with an instruction sheet, and "please use the same box to return the old one." No charge. I did return the old one in the same box. Took 20 minutes to replace the old one. Boy, the way Glenn Miller played... Songs that made the Hit Parade... Guys like us, we had it made...
Indeed, those were the days. I purchased a used TT Omin VI plus (still have it). It developed a problem and was way out of warranty. I sent it to TT they repaired it and returned it all at no charge. That's one of the ways they developed their great reputation. Things change and just like the Boy Scouts no longer exist the real TT is a thing of the past.
The new owner has stated one reason T-T failed was they didn't charge nearly enough for service and it was running them into bankruptcy. That's his opinion, but I doubt that had anything to do with it. Excellent post-sales service develops a good reputation and a following -- sometimes even when products really aren't that great. It's a reason Amazon has so many customers. I've purchased many "not so easy to find locally" items on Amazon; some stuff is rare enough that it really doesn't even exist in the States, and when you order it, it comes from China (or somewhere). Like "OEM" TV remote controls and stuff. I've ordered some that actually didn't work when they arrived, and when I went to fill out the form to return it for replacement, the Amazon robot informed me, "We're sending you a new one, don't bother returning the bad one." I tossed the bad one in the recycle bin and sure enough, a new one that did work arrived a few days later. It's a reason they have 200 million customers.
If you think of the money a company would spend on advertising to draw customers and the amount of goodwill obtained by providing outstanding service, even if it costs you a few bucs, the goodwill goes a long way not just for your regular customer but also for the future customers that hear the story of how others were treated.
Well, I agree. My own company provides a "1 year warranty from date of delivery," but in virtually all cases, even if someone has a product that's 10 years old, we just service it, anyway. We may charge for the software update (like $150 for a machine that might cost $10K) but that's about it. We do expect our stuff to last a very long time and there's no good reason it should fail. Brings back repeat customers, a lot.
I remember back when I was first licensed, a TT was almost my first radio. They had that thing back then where they would spread the payments out and I almost bought their (I think 30 watt?!?!) Hf rig. I ended up just getting a used radio but I wish TT good luck for the future.
Ten-Tec leveraged existing best-of-breed e-markets, which distinctively monetized effective supply chains, but silos of conjecture created a persistent downside, at least in theory.
