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Seller or Buyer file Insurance Claim?

Discussion in 'Swapmeet Talk' started by K5ACO, Oct 30, 2018.

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  1. K5ACO

    K5ACO Ham Member QRZ Page

    Shipped an item Priority Mail.
    Arrived damaged.
    Who should file insurance claim with Post Office, seller or buyer?
    Item not a total loss but will need some parts
    Will photos suffice or do we have to take it in to have someone look at it?

    thanks
     
  2. N2PQW

    N2PQW Ham Member QRZ Page

    First of all, you should ask your local postal employees, as they will know the actual procedures that they are familiar with. What they say, goes.

    My experience was that, at the post office near my former home, I was told that only the SHIPPER (seller) could file a claim. In my case when I received a damaged radio, the seller was a great guy, and he filed the claim successfully.

    I have read on the website for US Postal regulations,
    https://pe.usps.com/text/dmm300/609.htm,
    under the item
    "1.3 Who May File"
    "A claim may be filed by:
    1. Either the mailer or addressee, for damaged articles or articles with some or all of the contents missing."

    There's much more to read there regarding special cases and required documentation, and I suggest you look it over, but again, it usually comes down to whatever is normal for the Postal agent that you approach to handle the claim. They'll have the last word, in my experience.

    Cheers and Good Luck!
    David / N2PQW
     
    KI4AX, AJ4GQ, W4RAV and 1 other person like this.
  3. KE6FQC

    KE6FQC Ham Member QRZ Page

    and good luck collecting. Personal experience on a 450.00 claim, and another from a seller that the usps mangled and he's still trying to get the money. Yes, all the dotted i's and crossed t's happened. All claims filed must be online, shipper usually has to file, receiver gives item to local po and they suppose to do forms to send. They can't dispose until claim is settled..........yada yada yada....................good luck
     
  4. W9RAC

    W9RAC Subscriber QRZ Page

    I had a item get destroyed during shipping from a purchase of a antique lamp. When I received the package it was rattling as if everything had been broken. I contacted the seller, described the sound and ask them if they wanted me to open it or send it back unopened. They elected unopened. I returned the lamp unopened and it indeed had been destroyed. The value was round $500. The buyer filed the claim and refunded the money to me for the purchase. I had forgotten about the incident until almost a year later I got a check for $475.00 from the Postal Service as payment for the damaged lamp. I contacted the seller who had waited that long for settlement and let them know I had gotten the payment and was sending it to them. Although they did pay the claim, in this instance it took a year. I'm not sure if that is typical but it certainly got my attention. 73,Rich
     

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