Seller or Buyer file Insurance Claim?

Discussion in 'Swapmeet Talk' started by K5ACO, Oct 30, 2018.

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  1. K5ACO

    K5ACO Ham Member QRZ Page

    Shipped an item Priority Mail.
    Arrived damaged.
    Who should file insurance claim with Post Office, seller or buyer?
    Item not a total loss but will need some parts
    Will photos suffice or do we have to take it in to have someone look at it?

  2. N2PQW

    N2PQW Ham Member QRZ Page

    First of all, you should ask your local postal employees, as they will know the actual procedures that they are familiar with. What they say, goes.

    My experience was that, at the post office near my former home, I was told that only the SHIPPER (seller) could file a claim. In my case when I received a damaged radio, the seller was a great guy, and he filed the claim successfully.

    I have read on the website for US Postal regulations,,
    under the item
    "1.3 Who May File"
    "A claim may be filed by:
    1. Either the mailer or addressee, for damaged articles or articles with some or all of the contents missing."

    There's much more to read there regarding special cases and required documentation, and I suggest you look it over, but again, it usually comes down to whatever is normal for the Postal agent that you approach to handle the claim. They'll have the last word, in my experience.

    Cheers and Good Luck!
    David / N2PQW
    W4RAV and W5BIB like this.

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