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Official Announcement for the IC-7610 display replacement program

Discussion in 'Software Defined Radio (SDR)' started by WA6JKN, Mar 18, 2020.

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  1. WA6JKN

    WA6JKN Ham Member QRZ Page

    Just received this message from Mr. Novak, March 17, 2020.

    vr,
    Kevin, WA6JKN

    Official Announcement for the IC-7610 display replacement program


    IC-7610 DISPLAY

    Warranty Repair Notice

    Customers, dealers, and service departments reported a condition with the IC-7610’s LCD module. This condition is called “Image Retention”, which is similar to the “Burn-in” that would occur with CRT displays. This is a random issue, meaning this condition will not occur in every LCD module. The “Image Retention” issue happens within 4 months of use, so if the display shows no signs of image retention after 6 months, then chance of failure are low. This only affected certain production runs from the display supplier. The fix for this issue is a display replacement. Icom sourced a new display from a new supplier to eliminate chances of reoccurrence in the replacement displays and in current production radios.

    We will perform warranty repairs on radios with the “Image Retention” issue on an appointment only basis at the Kirkland, WA repair center. Setup appointments via email or call to our Icom America Service department starting Monday, March 16, 2020.



    • Email: Service@Icomamerica.com

    • Phone: (800) 306-1380

    The following information is required upon contacting us:

    • Name

    • 7610 Serial number

    • Email address

    • Phone number


    We will send a confirmation email confirming details along with a Service Request Form. Appointments will be made on a first come, first serviced basis. To be fair to everyone with the IC-7610 Image Retention issue, there will not be an expedited process. Please ship all radios to the Kirkland, WA Repair Facility a few days prior to the appointment date to ensure the radio is available for the scheduled appointment time. If for some reason a radio is not available for repair at the scheduled time, all efforts will be made to get the radio into the next possible timeslot. Please do not send in your radio without a scheduled appointment as this will delay the repair of your radio.

    Date: 03/17/2020 | Volume: 20:12

    ©2019 Icom America Inc. The Icom logo is a registered trademark of Icom Inc.

    AMATEUR | salesbulletin

    Icom America will only repair under warranty radios exhibiting this issue. Those wanting their display replaced as a precautionary measure will be issued an estimate for the replacement cost as a non-warranty repair. We will honor an extended warranty period for radios with the original display.

    In accordance to our warranty policy, shipment costs of the radio to the Icom Repair Facility is at the cost of the radio owner and Icom America will return the radios via ground shipping at no charge to the customer.

    Thank you for your trust in Icom, Icom products, and most importantly, your patience while we worked through the process of finding a new display vendor after the original vendor went out of business.


    Packing your radio:

    We see several radios sent in for repair damaged due to improper packaging. We highly advise using Icom’s recommended packaging instructions for safe delivery to Icom America.
     
    N9DOK, KA0HCP and W6IR like this.
  2. KA0HCP

    KA0HCP XML Subscriber QRZ Page

    Nice to see ICOM stepping up!
     
  3. M6YPA

    M6YPA Ham Member QRZ Page

    Just had mine done in the UK they had it Friday its now Tuesday and its been delivered to the store (I work in) today.... thats damn good service from IcomUK
     
  4. KX4OM

    KX4OM Ham Member QRZ Page

    Now they should re-source the China-made HM-36 hand mics for the IC-7200 to match the older models from Japan under a warranty replacement program.

    Ted, KX4OM
     
  5. W6UV

    W6UV Premium Subscriber QRZ Page

    Agreed. Yaesu had a similar problem with the OLED displays on the FTdx-5000, but in that case, even replacing the displays was no guarantee that the problem would not return. At least in this case, Icom seems confident that a display replacement will cure the problem once and for all.
     
  6. WB0ZRD

    WB0ZRD XML Subscriber QRZ Page

    My 7610 purchased in September 2018 shows some image retention. I am going to replace it myself if Icom will sell me the display assembly, I just sent them an email about this. I just don't want to ship the radio off to them, I'll pay for the display (if they will even sell me one) which I'd guess is in the $300 to $400 neighborhood and put it in myself. $100 of that would be what I'd pay for shipping the rest I'll caulk up to piece of mind knowing my radio isn't sitting god only knows where in a UPS truck someplace or worse yet lost.

    Cheers,
    Paul WB0ZRD
     
  7. WB0ZRD

    WB0ZRD XML Subscriber QRZ Page

    Well I received my answer from Icom, they won't sell me the display. The display won't be available for sale until the replacement program runs through fruition. And no time given when that might happen. I was urged to set up a time and send it to them for replacement.
     
  8. WA6JKN

    WA6JKN Ham Member QRZ Page

    Paul (wb0zrd),

    Thank you for sharing this important update Paul. When did your display start showing image retention? Did it take two years for the image retention to show up since you purchased the IC-7610 in September 2018? If true, every radio purchased before the new Screen Display came out this year is subject to fail and maybe the new display too!

    It appears that ICOM was caught with their pants down from a supplier who appeared to have financial problems that transformed into quality problems. My IC-7610 display went bad almost three years and I am still hesitant to send it in for repair not knowing if the new display was really the problem. You see, the display supplier when out of business before ICOM could complete a thorough failure analysis investigation with the supplier to Verify the root cause of the Failure Mode! I guess I will have to push out another year to see if any of the new IC-7610 displays go bad too. I hope the displays used on the IC-PW2 amplifier is safe from problems too!


    vr,

    Kevin, wa6jkn
     

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