Saw a BCD436HP scanner with upgrades posted to the forum and promptly contacted Frank who replied back and then called me to answer any questions I might have. Frank shipped the package within an hour of the payment being received! The scanner shipped well packaged and included the original box will all the documentation as if it was coming new from the factory. He also provided all the paperwork on the upgrades he purchased. I couldn't ask for a smoother transaction. Frank, KB2MXV, is top notch!