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ICOM IC-7610 issues

Discussion in 'Software Defined Radio (SDR)' started by K6VOX, Jul 10, 2019.

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  1. K6VOX

    K6VOX XML Subscriber QRZ Page

    I have read a few forums and groups posts of Display issues as well as the heat sink thing. But has anyone had the display issue and ICOM has fixed it? I run low display lighting as I don't like bright displays, also have the screen sleep mode turned to 15 min
    I have tried a few times to contact, email and such, actually got the service manager on the phone and was told to call in a month to check if the new replacement displays are available. I bought mine May/2019, issue started in under a month and I am not seeing much from ICOM on fixing this. I called and left a VM and still havent heard back, this was one month after my original phone call to them.

    Also has anyone else with an IC-7610 had any audio issues? I have seen this more than a few times where the ALC just stops working on the meter. Factory reset a number of time sometimes it works others it does not, anyone else?

    My 7610 does fall in the S/N's that icom published a tech bulletin for the heat sinks popping off or falling off completely. and I have not checked yet.

    Attached Files:

  2. KN6CLP

    KN6CLP Ham Member QRZ Page

    Oy, and the 7610 was on my shortlist.

    Hope you get things squared away and ICOM comes through.
    K9ASE likes this.
  3. K6BRN

    K6BRN XML Subscriber QRZ Page

    Sincere advice: Use the radio. Enjoy it. Be aware of potential problems but do NOT in any way let this awareness stop you from using the radio in a way that is most useful to you; if the display may dim or burn in over time, so WHAT! Turn up the brightness to a level you are comfortable with and USE it. Just turn OFF the radio when not in use. If the heat sink falls OFF, YOU-WILL-KNOW. Then have it FIXED. Just like you CAR, for Pete's sake. If the radio crashes, which is VERY common with ANY radio with an FPGA and multiple CPUs inside, power cycle the darn think just the way you do with your TV, cable box or computer.

    Then PARTY ON!

    Mr. Sanity - K6BRN
  4. K7FD

    K7FD Subscriber QRZ Page

    Contact Matt at the Icom Service Center in Michigan. tel( 269)429-2334. Get the display replaced under warranty. He will also check the heatsinks. Then you can party on.

    John K7FD
    K0UO and K9ASE like this.
  5. K6VOX

    K6VOX XML Subscriber QRZ Page

    Its already with ICOM, replacement display installed and is being tested, and the whole radio is getting looked at and tuned and so on. Spoke with them today, should be on the way back next week. Can't wait. This ic-7300 back up radio is a good lil radio , but its not a 7610. Fingers crossed
    K0UO likes this.
  6. WA2ZQX

    WA2ZQX Ham Member QRZ Page

    I received a reply on 10/24/19 from ICOM, Harry, Technical Support Representative after asking if the IC-7610 screen issues were resolved. His response was that the current units have the same original display, but ICOM Japan (home company) is getting "close" on a solution for it.
    I also asked a leading U.S. distributor about the screen failures. I was told that they knew of less than a 3% failure rate for last year when they sold 200 units.
    ICOM should step up to the plate after two-years and cover the shipping costs to get these units repaired.
  7. W5UAA

    W5UAA Ham Member QRZ Page

    Can't find any "market share" reports on-line for "the big three" other than some reports/projections available for sale. If anybody can find some real, current numbers, it would be interesting.

    I would imagine Icom, being a world-wide known manufacturer of two-way radios, isn't putting as much emphasis (not as much emphasis as some folks in some of the other threads in here are demanding) on failed radio displays since there are so few failing. After all, if you make 100 radios and only 3 of them fail, which causes those three people to swear to never, ever buy another Icom radio, how much does that hurt your company? And, besides, several comments in here (and other threads) are saying they are getting repaired, so that may be mitigating the "I'll never buy another Icom!" folks.

    How fast are 7610's being sold? Is current production keeping up with demand? Has demand dropped significantly since word has gotten out that maybe 3% of them are failing? What's the current "end of life-cycle" projections for the 7610? After all, they *are* a successful business. I'm sure they're taking these and several other questions into consideration. Maybe a 7611 (all known issues solved) is getting ready to be announced?

    To be honest, most people aren't aware of the totally random nature of how TFT/CFL/LED displays fail. Having been in the electronics repair field almost my whole life, I've been hesitant from the beginning of these new *color* displays now coming with most new radios. Especially those displays that get pounded regularly with dirty fingers, long finger nails and pencil erasers and other sharp objects. So, I've stuck with the black/white non-touch displays for now knowing they have a much lower failure rate.

    Even with my black/white displays, the first thing I always do is reduce brightness down to a level that is "just enough" to see everything on the display. Some of these displays, especially the CFL displays, consume a relatively large amount of power and produce heat accordingly. And, of course, heat causes failure in electronics.

    Default brightness on the 7610 is 50%. I'm sure lowering that to 20% (or some number way less than 50%) would still produce a vibrant display and would most likely extend the time before failure.

    Putting all radio controls on a touch screen tablet that snaps into the front (or remains totally separate) might be a good idea because if the display goes bad, it's easy to replace. Maybe a phone app? Maybe a touch screen monitor that plugs into the back? I don't know, just throwing out ideas.

    One thing I'm sure of, I'm sure there's someone in the Icom company who's aware of the failure rate of these displays and is actively working to find solutions to reduce their failure rate on future radios.
    ZL3DW likes this.
  8. AF7ON

    AF7ON Ham Member QRZ Page

    I have had an Icom 7610 for more than a year and have experienced no display issues so far - maybe I'm one of the 97% lucky ones. I checked my heat sinks last year and found one had lifted slightly. I re-attached it as recommended and it's stayed put. Otherwise, no issues.

    As a long-time lover of old solid rigs with simple displays, I too am a bit nervous about all the high-tech stuff in the newer rigs. However, one way to overcome the display issue is to use a linked pc or secondary display. I have started using the Win4Icom suite for rig control and find I use my pc mouse more than the touch screen now. There are lots of software and display options out there these days that really make things easier.

    N3AWS likes this.
  9. KJ7BBS

    KJ7BBS Ham Member QRZ Page

    Has anyone had a problem with the radio not turning off? Sometimes when i turn mine off it says "powering off" but never turns off. I need to cut power to it
  10. W3ATV

    W3ATV XML Subscriber QRZ Page

    I had that problem with a logitech wireless mouse and the RC28 being used at the same time. I went to a different brand mouse and it was fine. You may want to unplug any USB accessories plugged into the radio and see if the problem goes away.

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