how to recover login

I would like to know the way to recover the login to qrz.com.
I have a friend in Japan that has qrz.com page created by someone he does not know. He suspects that one of his QSL card recipients has created it. Hoping to find the procedure for him.
Thank you for your support.

 

Hello TAKASHI, nice to meet you

Please, could you provide the call of your friend ?

 

JA7TKG

 

Hello Takashi

I have checked and that callsign is not in the database and there is no account for that call.

73, Julio

 

correction: JR7TKG

 

Please, provide us an email for your friend.

Thank you

73, Julio

 

His call at jarl dot com.

 

let me check

 

Done

This email has been associate under JR7TKG and new password has been sent to his email

 

Thank you very much, Julio.

 

happy to help you.

Inform me if all is ok

73, Julio