Ham retailers and Multiple Credit Card swipes.

Discussion in 'Ham to Ham References' started by KB5SXC, Sep 11, 2018.

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  1. KB5SXC

    KB5SXC Ham Member QRZ Page

    Never thought I would become mad enough to post about a Retailer, but here we go.

    Last Saturday the 8th, I called a retail operation (ur) in Ohio who has been known to advertise in QST.
    I was greeted by a reasonable dude that checked inventory, verified he had pulled my order and it was ready to ship on Monday the 10th. He then told me he ran the credit card and that it was approved.

    Monday morning I notice that the retailer had not e-mailed me a receipt nor a confirmation of order, so what do I do, I called and asked about this. Going through several ladies on the phone, we arrive at the conclusion that they are unable to e-mail a receipt, (It appears I am not actually ordering from them, but some other vendor that they must be using) for the receipt comes from the Postal Service with the Tracking numbers.

    Later in the day on Monday I receive a call from this Retailer, informing me that the Credit Card had been reported lost or stolen and I need to contact my Bank. I do so, the Bank confirms that the Retailer had accessed my account and was holding the amount of the Purchase. The Bank also informed me that the Retailer had tried multiple times to run different amounts through their system onto my account, they were not successful. The Bank gives me the approval code that the Retailer had been given, I call the Retailer back to clear up the Retailers error, and the not so ladily lady simply tells me the Bank is lying about the transaction. So I log into my account and there is the transaction posted to my account.

    I don't like incompetence, never tolerated it in my Businesses nor my Command. When a Retailer is to lazy to even check their records, one can recognize a failing of customer service.

    So instead of supporting a US Retailer, who won't support me, I think I'll try Amazon.

    N.B.
    Using Amazon I was able to fulfill the order, ship it for free, and at a 70% discount, from what the Ohio Retailer was going to charge me.

    Now, I just need to do the Credit Card dispute. and get the funds back from the Retailers Hold.

    The Bank and Credit Card companies came through and refunded the Funds.
    Both agreed this Retailer had some problems, and will further investigate.

    Bad Retailer.

    73
    KB5SXC/qrp
    Leo
     
  2. WA7ARZ

    WA7ARZ Ham Member QRZ Page

    ONE MAJOR ISSUE WITH YOUR STORY. WHO IS THE RETAILER SO WE DO NOT USE THEM ???????? NO SENSE IN WARNING US ABOUT THEM IF YOU ARE NOT GOING TO TELL US WHO THEY ARE....
     
  3. N6HCM

    N6HCM Ham Member QRZ Page

    the retailer's hold will expire in a few days (if it's not yet gone). there's nothing really to do here.

    why would you think to pay so much more from a domestic retailer?

    (shouldn't be tough to figure out who the retailer is ... look at advertisers with retail presence in ohio in your issue of qrz.)
     

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