Just wanted to pass along that these folks are top notch! I ordered an LED call sign for my dad for Christmas after he saw mine in the shack. After freaking out not receiving the sign in time, I emailed my concerns noting that my package was most likely mis-shipped due to the USPS. No questions asked, they made another display and promptly shipped another sign as well as refunded the first purchase. The first sign eventually made it to our mailbox, but did everything in their power to have my fathers sign here in time for Christmas morning. Even though dealing with a family illness they quickly responded and went above to make things right! Two of these LED displays are now in our family and couldn't ask for more from a small family ham-related business!