Yup yup yup, he seems like a good dude to me. Glad it finally showed up Tony! Especially if you consider a majority of commodities goes in and out by aircraft, I'm surprised there aren't more problems. Considering the track record with airlines in that corner of the world...
When I've sent a card request I always include a SAE (or SASE) because that (my opinion) increases the chance of getting one back. And on the inside of the flap I write all the qsl info i.e. date, band, time, callsign, etc. just incase they set set the envelope aside and forget about it. With dx that seemed to always get a card back.....usually. I've been stiffed a few times but for the most part I've gotten a card back.