Well, no, not in this case. Their explanation was quite clear. My understanding was just fine. The explanation offered didn't match the text of the rules, despite the clarity of each. I decided that the mismatch wasn't worth a debate with the nice person who responded to me. Apparently, I'm getting the debate anyway. I was disappointed that they weren't able to back their explanation with a clear rule reference, but like many things in AR, it could just be the way they have always dun'nit.