Can login but QRZ reports account do not longer exist. So can't edit

Discussion in 'Community Help Center' started by EA5DOM, Oct 7, 2017.

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  1. EA5DOM

    EA5DOM Ham Member QRZ Page

    Hi All

    I'm trying to rescue the account of our RadioClub EA5URB. The callsign is shown normally and I can even login. But when trying to Edit the page there is a message saying that I have no permission to do that

    When using the support page and login I get the message that the account is no longer active

    How can I get the account active again ?

    Thank you

    73 de Luis
    EA5DOM
     
  2. N6QIC

    N6QIC Premium Subscriber QRZ Page

    You can only have one login account. You will need to be made the manager of the "Radio Club account EA5URB". You will then login under your EA5DOM account and then you will be able to manage/edit the EA5URB page.

    Please open a support ticket. https://ssl.qrz.com/support
     
  3. EA5DOM

    EA5DOM Ham Member QRZ Page

    Hi Lisa,

    Thank you for your answer, but this is not the issue. I have already logged in as EA5URB in order to manage/Edit the page. I have the password and it works, so it works. But once logged in as EA5URB, there is no way to edit the page

    From QRZ.com I get the message indicating that EA5URB is no longer active. So I'm stucked here
    Can't Edit/Manage the page while I'm able to login as EA5URB with the original password
    Can't create a new page for EA5URB as QRZ.com detects that callsign exists

    Hope I have explained it better now Lisa. Thanks again for your help

    73 de Luis
    EA5DOM
     
  4. N6QIC

    N6QIC Premium Subscriber QRZ Page

    Hi Luis,
    Again you will need to, open a support ticket. https://ssl.qrz.com/support
    Or you can re-post in the database forum.

    They will delete the account for EA5URB and then they will re-create it as a managed account, managed by you EA5DOM.
     
  5. EA5DOM

    EA5DOM Ham Member QRZ Page

    Thank you Lisa

    Will do that

    73 de Luis
    EA5DOM
     
    N6QIC likes this.
  6. N6QIC

    N6QIC Premium Subscriber QRZ Page

    Your Welcome, :)
     
  7. PD5SJO

    PD5SJO QRZ Staff, Moderator Volunteer Moderator Platinum Subscriber Volunteer DX Helper QRZ Page

    The account for EA5URB has been closed because clubs can not have an account of its own. Now the page for EA5URB is managed by EA5DOM
     
    N6QIC likes this.
  8. N6QIC

    N6QIC Premium Subscriber QRZ Page

    Hello Jan, Thank you for fixing his account.

    Nice to se you here, Ok well have a great day. Wave_and_a_smile.jpg

    73, Lisa
     

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