Hi Friend. I have a friend who has a white stick operator whose email address has been changed as she is no longer with a particular service provider. She has also forgotten her password. This means that the normal reset system cannot operate. If an administrator could write to me at my email address. Perhaps we can get this sorted out. I do not want to take over the account just to get her back on track again. Thank you very much for all your help. Frank GI8MOV warwickf@aol.com