So, I recently completed 2 awards (WAS and Continents of the World) and I paid for these two awards on two different dates about 2 or 3 days apart. I couldn't believe it when I got the last award in a couple of days. However, not only was it bent a little (I am straightening it out with books), but the first award I paid for hasn't been received yet and I am not sure how to contact the right department at QRZ to inquire about it. Any help or direction would be greatly appreciated. Thanks in advance.