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| Quote (KB2KAB @ July 25 2002,15:59) | Uhhhmmmmm! Let me see the facts here. You bought a second hand radio. And then after a while, the radio started to go south. Now you want the manufacturer to fix the radio for free! If they did that then they would not be in business for long. Not saying that you broke it but lets face facts, no company honors any kind of waranty to second owners. Once the product has left the orignal owners hands, #the waranty becomes NULL and VOID. SHOW ME A COMPANY THAT WARANTIES THIER PRODUCT AFTER THE ORIGNAL OWER EITHER SELLS OR GIVE THAT PRODUCT TO ANOTHER OWNER, AND I'LL BUY THAT PRODUCT! YOU ARE UNDER A FALSE IMPRESSION. I have a TMV7A and it is fine for over 3 yrs. Great Product! #Sorry that you have a bad radio. But either fix it or get rid of it!  [/QUOTE]
Absolutely!
Exceptions are safety recalls on automobiles, which can go back years over several owners. Otherwise, "used" is "used." And "buddy" may not be??
Ed, CHOP, W5HTW - Novice 1956, General, 1957, Advanced, 1968, Extra, 1969. Keep the amateur in amateur radio, keep the pros, and Part 90, out of it.
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I have a couple of Kenwood radios, and one had problems. #The first time it was under warranty and was repaired free of charge. #The second time was a few months later, out of warranty. #I expected to pay for the new power module, even though my antenna system was fine. #I explained to Kenwood that I was unhappy with the performance of this unit, and requested them to repair it for free. #The tech sighed, told me to write my request down and box it with the radio, and to send it to the repair address. #Ten days later I got my radio back, working, with no charge.
I am not assuming you did anything wrong, just telling you what works for me: #I don't get much help if I read anyone out. #If I am polite, assertive, and provide facts instead of attitude I get cooperation more times than not.
My Kenwood radio is now more than five years old, and I wouldn't try to get it fixed for nothing. #I would give it a try if it were within a year of warranty expiration. #What do you have to loose? #If they said no I wouldn't give up on the maker, but I may not be excited about buying from them.
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I have had 2) Kenwood TMV-7a's for several years.
I have had only one problem with one of
the TMV-7a's...The vhf power amp went
poof on it. Kenwood repaired it under warranty.
However, I have several friends with the
problem you describe (lines on the display).
Kenwood will repair it, if it's under warranty
and not physically damaged.
Have you called Kenwood in Georgia
(the top secret repair center) for a
return authorization number, or to put
a warranty claim in?
On another related note:
Kenwood, nor it's distributors will
sell you a replacement control head.
If you lose it, fry it or break it, you are on your own.
You would think they would manufacture
more, in case people need replacements.
Best Regards,
Dennis
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One thing I found with dealing with Kenwood service was that the Service Department on the west coast, was not near as nice to deal with. They always seem to have the attitude that you were bothering them. I was also usually treated like an idiot who knew nothing. The East Coast service department however was always very pleasant and understanding. I even called them on some questions a couple times, and they were more than willing to help me out. Although I got the impression from one of the service people on the east coast that they were just a Kenwood Authorized Service center, and not really part of Kenwood. Just my two cents worth.
73 Bob
Some people Walk in the Rain, other's Just Get Wet!
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| Quote | I have a Kenwood TM 241-A that I am using mobile. About a year ago the display went crazy,looked like Chinese writing. Now the display is totally blank, no figures, backlight or anything. IF I ever buy another radio...after reading this...it probably wont be a Kenwood.
N4FBI[/QUOTE]
Why don't you just fix it yourself. It's a known problem and is easy to fix.
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My tmv-7a developed the streaky display a few weeks ago. Does anyone know what the fix for this is?
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I can honestly say I would never own an HF from Icom or Yaesu. #I have used a Kenwood 430, 440, and 530, and own a 450. #Each radio has been excellent.
2M however, is another story. #I have owned a 732A that blew APC modules (twice). #My friend owned a 732A that did the exact same thing. #My 241 right now has got a scrambled display, but it doesn't bother me since I know what is each memory slot.
Is this really a fault of Kenwood, or of all manufacturers in general? #Seems like there is always a gripe about this two meter or that two meter radio...
Ever wondered why some guys are still using that 20 year old two meter with no digital display--just 3 numbered knobs and a pushbutton for 5 kHz? #Maybe because they were designed to last forever instead of having a three year model life?
Things need to get bigger, not smaller. Why do you think boatanchors are still around??
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A suggestion for those who DO talk to support staff, or send units in to a repair depot:
Be specific with the complaint on your rig. DO give particulars as to mode used, frequency (and not just what band you were on)any other details on antenna, etc that may have some effect on your rig's non-performance. I know you can talk to the repair center, but having that printed detail sheet is a MAJOR improvement over a note stating "doesn't transmit" or "display sucks"! Signal reports that might illuminate the complaint can be useful, too.
I know...its basic communicating, but it really helps the guys on the workbench to have those little bits of information!!
oops...just got another one here..let me see..yeah. "Radio broke" ..................
73s
John
N7IQV
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The problem is well known and fixable. I happen to like Yaesu, but have owned many Kenwoods of the tube variety and loved them. Never had one break. It is used, so why blame Kenwood, in the first place. N7IQV is correct in his statements also. 73 
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Well, here is my 2 cents worth. All the big three Japanese manufacturers
have problems with their products. Just read the posts here and
it becomes obvious. Icom's 751 losing its brains when the memory
battery went dead, Yaesu's dual bander (I think it is an 8100??) that
has many problems, and Kenwood's 940 CPU are examples.
Most new cars have call backs and nothing is perfect.
Having said that, IMHO Kenwood is a big offender. The TS-940S is
one of the finest radios ever made for amateur radio, but it has a CPU
problem that can't be fixed. There is a connector problem in the TM
241/231 line that while fixable is present in many many radios. If
there are lines in the LCD of another is gets put on the list.
When is the manufacturer responsible for these problems?? If
something is an assembly problem (such as the TM-261) corrected
by solder or cleaning a service bulletin might be in order, but it is a
problem with a part and that part is unavailable (as with the TS 940)
then perhaps the company IS responsible for something. I would
have gladly paid for the CPU board and installed it to keep the 940
on the air, but it wasn't made anymore. Now I don't expect
manufacturers to keep an unending supply of widgets on hand for
the first radio produced, BUT if something is wrong with every third
one off the line, yeah I want some help....even if I bought it
second hand.
The end of my tirade would be this: Keep posting real complaints
and talk about your experiences with service departments.
ALSO talk about good products, too. I have an IC-746 and it is
one of the best (I am replacing it with a 756 PROII).
73 and thanks for reading...Greg/W1XZ
the company is responsible for something.
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