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Yaesu mail in rebate warning: taken by Rapid Rebates

Discussion in 'Discussions, Opinions & Editorials' started by N4XTS, Mar 16, 2013.

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  1. N4XTS

    N4XTS Ham Member QRZ Page

    Ugh...mail in rebates. So 1980's. Anyway, long story short- purchased a VX-6R from GigaParts, Yaesu USA is currently running a promotion through the end of the month, $50 off. Sounded like a great deal, a VX-6R for $219, they sell for that used with no warranty on Ebay.

    So I took the required steps: mailed in the ORIGINAL proof of purchase, the ORIGINAL UPC code cut out from the box with the serial number, and the rebate form clearly filled out. Sent it Priority Mail with USPS delivery confirmation. They got it alright.

    And guess what, the fine folks at RAPID REBATES did: (want to laugh? go Google RAPID REBATES RIPOFF, and take note of the "F" BBB rating) They declined, stating "denied- no serial number contained in submission, we will be sending you a letter..." In other words, these hoodlums stole my $50. Want to have more fun? No mailing address (other than the PO BOX in Arizona), and the phone number I can find 1-800-619-4703 rings to eternity during business hours and you get a generic voicemail telling you to leave a name and number. You guessed it, no one calls back- imagine that. I am still scratching my head how this could even happen, I sent the form in WITH THE UPC AS REQUIRED WITH THE SERIAL NUMBER ON IT, filled out the form correctly, and even made a copy. Scoundrels, forgot who I was dealing with. If I would have known they were using these criminals, I would have passed on the deal to begin with.

    I've sent two emails to Yaesu USA asking for help in either contacting these hoodlums they chose to contract with to process their rebates or help me recover my $50. No response yet. Will call them on Monday and see if I can get anywhere. I also plan to file a mail fraud complaint with USPS, not that it will go anywhere, but at least it will produce a paper trail with these scam artists.

    It really sours me on the whole situation, love the radio (have had several of them)- but why do I feel TAKEN? I've always been hesitant about rebates, and this further reinforces that. What's more, since I cut out the UPC from the box (which is REQUIRED), the box is now disfigured: not a big deal, but just another reminder of how I got robbed by Rapid Rebates.

    We will see how Yaesu USA steps up to rectify this situation, they are the ones who chose to contract with a shady operation like Rapid Rebates. I just wanted to give my fellow ham a heads up and if you do choose to buy one of the rigs on this current promotion, document everything and be prepared to battle with these crooks to get your money. I know $50 may not be alot of money to many of you, it is to me-and it is the principle of it. A theft is a theft, and these people (Rapid Rebates) have a history of not paying out and then ignoring consumers complaints. Sounds like a great way to pocket money from the vendor and not pay out. Nice scam they got going.

    Hey Yaesu, you really need to re-evaluate who you choose to do business with. Why not just consider an instant off like Icom and Kenwood do? Saves the whole hassle of rebates to begin with, and avoids these nasty situations which just sour a customer and encourage us NOT to buy your products in the future? Just a thought.
     
  2. KA9JLM

    KA9JLM Platinum Subscriber QRZ Page

    Most rebates suck.

    When you remove the UPC and send it in, You Void the store warranty.
     
  3. KB9BVN

    KB9BVN Ham Member QRZ Page

    Go to the local post office and speak with the Postmaster. I have been successful in getting the Postmaster to open a fraud case and collect my money. Not all the time, but on the couple of times they did I was happy to get the money.
     
  4. KJ4CMA

    KJ4CMA Ham Member QRZ Page

    Interesting. I just sent in a rebate for a FT-857D I bought a few weeks ago. I'm curious as to how it will turn out.

    IIRC, I took a picture of the UPC and printed it out.
     
  5. KJ4VTH

    KJ4VTH Subscriber QRZ Page

    I dislike rebates. Most folks don't even bother to send them in and I suspect retailers know this. I have always gotten my due even if it takes some doing, if you know what I mean. Most went smoothly but a couple took some "convincing" like your rapid rebates (what a funny name). I don't think they "stole" your money since they are just middlemen but do what you need to do to get your rebate.
     
  6. W7UUU

    W7UUU Premium Subscriber QRZ Page

    I've done 3 Yaesu rebates in the last year with zero issues.

    Dave
    W7UUU
     
  7. KD2L

    KD2L Ham Member QRZ Page

    One of the sales pitches the rebate processors make when selling their services to the manufacturers is how low a percentage of submitted rebates get honored. Huh? Exactly the opposite of what a manufacturer would want when it comes to customer satisfaction.
     
  8. K8ERV

    K8ERV Ham Member QRZ Page

    I once lost a rebate cause I mailed it in too early. Seems the offer had a starting date!!

    I've read that only about 25%(?) of rebates are mailed in, so they are not a big loss to the mfr.

    Remember- manufacturers are not out there to do YOU any favors.

    TOM K8ERV Montrose Colo
     
  9. K1FBI

    K1FBI Ham Member QRZ Page

    No problem with my $75 FT-950 rebate either. Keep trying and remember honey works better...
     
  10. N4XTS

    N4XTS Ham Member QRZ Page

    I'm not asking for a favor, I want what is rightfully mine. The whole issue stems from Yaesu's choice of rebate processors, Rapid Rebates. I had an issue with a rebate on some laptop RAM from Newegg back in 2011- same game, different vendor. Back then, RR claims I never sent a proof of purchase. Well you don't get a "sales receipt" from Newegg, you get a packing slip- as you do from 99.9 percent of other places you order online from like Amazon, etc. do.

    I reached out to Newegg and they made it right by crediting the amount ($20) back to my Visa card. It did take a couple of weeks, but they agreed that Rapid Rebates acted shady. So it's all about proof, and even then- you're at their mercy, and they, like the insurance cartels, are all about paying out the least amount possible. I get that- but don't be shady about it. If someone sends all the required materials up front, and does so within the rules as written, don't screw em around and pay them what you owe them.

    But that isn't how Rapid Rebates does business. Just Google around, or look at their stellar (NOT) BBB rating. They are a slimy company.
    Hopefully Yaesu "The Radio" will force them to do the right thing and pay up or step up and do it themselves. I will post Yaesu's response (when I get it) either from email or in a phone call I will place this coming Monday.
     
  11. N4XTS

    N4XTS Ham Member QRZ Page



    I agree- but I don't like scams or being taken for a ride. It's offensive, the entire "rebate" system invites problems, especially when third parties who are out only for themselves get involved.
     
  12. K1FBI

    K1FBI Ham Member QRZ Page

    All rebates should be instant!
     
  13. K8ERV

    K8ERV Ham Member QRZ Page

    That's what I keep telling Vanna.

    TOM K8ERV Montrose Colo
     
  14. NB8M

    NB8M Ham Member QRZ Page

    NB8M
    Did you call Yaesu's # 1-800-827-7600 and talk to Cindy and tell her about your problem with your rebate. I had the same problem I bought a FT-2000D from R&L Electronics and downloaded the rebate coupon from GiGaparts website and sent it in and it took about 4 phone call checking on it and if you check on it with the link on the rebate coupon it tells you it doesn't have any information. Call cindy at the 1-800-827-7600 and she will tell you the status ,but expect about 3 to 4 months for rebate. go to Gigparts and download the rebate coupon and mail it to yaesu. Good luck Clint
     
  15. K6CPO

    K6CPO Ham Member QRZ Page

    This is not a new scam. Canon Cameras went through the same thing several years ago. The rebate fulfillment company found any reason they possible could to deny the rebates, but I'll bet they submitted them to the company and received their money. Canon finally resorted to "instant rebates" to thwart the companies and improve their customer image.
     
  16. W6UV

    W6UV Premium Subscriber QRZ Page

    I've got a $200 rebate pending on my FTdx-5000. The rebate processor has a web site to track rebates and it says they received mine. It also says they take ten weeks to process a rebate and mail the check.

    Ten weeks? Give me a break! This is just an excuse for them to delay paying rebates as long as possible and collecting interest on the funds in the mean time.
     
  17. W3WN

    W3WN Ham Member QRZ Page

    Several years ago, I worked for a local cookware manufacturer as a contractor. One of my duties was to work with the 2 person in-house rebate department on issues with mailing labels and such.

    Now... the following is is not meant to excuse RapidRebates or any other outfit; suffice to say that there is a reason that the company brought this function in-house.

    1. When you fill out a rebate coupon, fill it out completely. And provide EVERYTHING that they ask for, to the letter.
    2. Remember that if there is a limit of one per person or one per household, they mean it. And yes, they check.
    3. Make copies of EVERYTHING submitted.
    4. Allow a minimum of 6 weeks, and as much as 12 weeks, before expecting a response.
    4a. In some cases, yes, they have that much of a backlog. I've seen it.
    4b. In some cases, if the rebate includes something other than money (kitchen knives for one, cookbooks for another), those have to be ordered or printed or otherwise acquired. [You'd think that they'd have them on pre-order or in stock, right? Well, not neccesarily]
    5. If you need to inquire further... you did make a copy of that coupon & the mailing address, didn't you?... BE NICE.

    I can't emphasize that last point enough. Again, I saw it in action. The two ladies who worked Rebates would bend over backwards to help someone get what was coming to them... including setting something aside until the missing item was provided, asking their supervisor for an exception, and so forth... IF the caller or writer was simply inquiring and asked for their help.

    Now, if the caller called up and yelled or screamed at them... they got bupkus.

    And one last thing... if you think you got ripped off, talk to your local newspaper or TV consumer reports or consumer action reporter. If they (or someone working with them) calls up making inquiries... well, most companies don't want bad publicity, and will often be willing to overlook a minor error or transgression. That said, though, be certain you're in the right. Because if you didn't follow the rebates rules or instructions, they company can legitimately point this out and stand their ground.

    Good luck.
     
  18. WA6MHZ

    WA6MHZ Premium Subscriber QRZ Page

    I just got my $200 back from the rapid rebates for the FTdx5K, bought just after Christmas. I didn't send any UPC codes or anything else but the form provided by HRO. So, it worked for me! I was glad I didn't cut out the UPC code as I might hafta send it back!
     
  19. W4MBT

    W4MBT Ham Member QRZ Page

    Good luck with that. If memory serves, the very best mail-in rebate programs have about a 60-70% claim rate, but the vast majority are considerably less than 50%.

    In other words, if I'm running a business and can increase sales by offering a M-I-R program knowing that nowhere near 100% of the buyers will send in the claim, why would I damage my profits by giving an instant rebate to 100% of the buyers?
     
  20. KF5FEI

    KF5FEI Ham Member QRZ Page

    Yeah, they rely on lost / unsent / improperly submitted rebates for their profit.

    I'll second what W3WN says with a couple of additions -- make sure you get the stuff there between the specified dates and send your stuff via registered mail.

    We did a rebate thing on a couple of Sony-Ericsson phones about 8 years ago. Each phone had 4 different rebates which eventually gave you a free phone. IIRC, one was a purchase rebate involving the UPC, etc..., one was paying the first month of service on time, another paying the first three months of service on time, and the last was something else. It took over a year to get all the rebates done and collected, and cost us about $40 in postage, but we won.
     
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