W4RTT - Terrible Purchase Experience

Discussion in 'Ham to Ham References' started by KB3GGC, Nov 19, 2017.

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  1. KB3GGC

    KB3GGC Ham Member QRZ Page

    Over the years, I have purchased a variety of items from hams all over the country....and sold a lot of equipment, too. Well, I recently purchased two receivers from W4RTT (Randy True). Both of them arrived packed minimally using older boxes that were thin and did not have much protective padding around the equipment. The Ten-Tec RX-350 was dirty, but tested okay and cleaned up fine. The Icom IC-R8500 arrived and it powered on just fine. It is a wideband receiver so it is important to check all the bands. I checked the various bands and the HF bands were significantly down in sensitivity....the FM/VHF/UHF bands tested just fine.

    I contacted Randy to advise him of the issue of low sensitivity on the HF bands and that repairs to the R8500 are difficult (and costly) and asked if he had any suggestions for a solution or to return the unit for a refund. This resulted in him responding that it worked properly when he shipped it. I responded that I have a lot of experience with equipment, have done a proper A/B test with other equipment, checked it using various antennas, and even verified all the antenna connections.

    Basically, the whole thing turned into an adversarial communication from him to me in various emails between us rather than accepting my explanation and testing. Here is his last response to me (in full and not altered in any way):

    "What we have is a major difference of opinion.
    I'm 100% certain I sent you a properly functioning receiver.
    You are 100% certain I sent you a piece of crap.

    The first thing I do when buying a piece of gear; new OR used ,is open the cover and check for loose wires/connectors, bulging caps, smoked resistors/diodes, using a proper anti static mat.
    With all the radios you have bought and sold, you are telling me that you did not open that radio? I frankly don't believe you.

    I stand behind that I sent you a PROPERLY FUNCTIONING RECEIVER."

    Randy W4RTT

    I never told Randy that he sent me a piece of crap....never used the words nor implied this. I did tell him that the unit had a serious issue on the HF bands from 2- 30 MHz and so eventually asked to send the unit back to him for a refund. At this point, I am stuck with a piece of equipment that does not work properly costing $800.

    You can purchase from W4RTT at your own risk, but I would advise strongly against it. He did not act kindly or helpfully in our communications and seemed to believe that either I was an idiot or that I didn't know what I was doing....and was dishonest. What a shame!

    He may try to defame me here and elsewhere, but I stand by my reputation and others can look up my call sign and do research.

    Randy / KB3GGC

    Update: This came to me from W4RTT afterwards (unabridged or changed):

    "Then your beef is with UPS, not me.

    And, what are people like me?

    People that stand for what THEY believe in.

    People that refuse to be brow beat.

    And from my perspective, it was you that was trying to do the screwing."

    Just remember when you go to impugn my reputation that it is two edge sword you are wielding. And it often comes back harder from the direction whence it came.

    Randy W4RTT

    You can see, he then blames UPS and then tells me that I am trying to screw him. Which is it? Actually, it is neither. It is the seller's responsibility to pack things properly. If damage occurred in transit, then this is up to the seller to resolve. But I didn't see any cosmetic damage so I believe the unit was not functioning properly when it was shipped to me.
    Last edited: Nov 19, 2017
  2. KB3GGC

    KB3GGC Ham Member QRZ Page

    W8NIC likes this.
  3. W4RTT

    W4RTT Ham Member QRZ Page

    You clam the package had no signs of damage, then I must have packaged it properly.
    And I stand by my claim that the radio left me in Operating, as it should be, working condition.

    As for the "dirt" you tried to dig up on me, the problem was a bad antenna, not the radio.

    I stand by my claim that the radio was damaged while in your possession, if at all.

    Randy W4RTT
  4. W4RTT

    W4RTT Ham Member QRZ Page

    Forgot to add the RR quote was a totally different radio.
    I too have many radio's, and have never tried to screw someone over on a purchase.

    Randy W4RTT
  5. AJ4GQ

    AJ4GQ Ham Member QRZ Page

    So, just return his money already. This is a no brainer.
    W8NIC and KC0BIN like this.
  6. KB3GGC

    KB3GGC Ham Member QRZ Page

    Oh, what a coincidence.

    Does anyone else believe this guy....that he happened to send me a "working" unit that turned out to have bad sensitivity on HF, but it coincidentally matched the exact make and model of a unit that he previously posted online needing help with repair on HF because he transmitted into it by mistake....and now claims that he sent me a different "working" receiver of the same make and model and called me a liar for bringing the problem of low sensitivity to his attention? Fascinating the lengths people will go to in their attempt to try and deceive and try to mask their dishonesty.

    The only good that has come out of our transaction is that I have exposed you for your dishonesty and this may save other fellow hams from your scamming!

    Randy KB3GGC
    Last edited: Nov 21, 2017
    AJ4GQ and KC0BIN like this.
  7. KB3GGC

    KB3GGC Ham Member QRZ Page

  8. KA2FIR

    KA2FIR Ham Member QRZ Page

    Or just give him the 8500 that works.
    KA1SHU, KD5IKX and AJ4GQ like this.
  9. KA9JLM

    KA9JLM Ham Member QRZ Page

    Or just change the bad diodes and be done with it.

    Arguing in public never does you any good.
  10. W8NIC

    W8NIC Ham Member QRZ Page

    KD5IKX likes this.

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