Radio Shack ask the "DIY Community" for Input

Discussion in 'Amateur Radio News' started by KJ4PKO, May 20, 2011.

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  1. KJ4PKO

    KJ4PKO Ham Member QRZ Page

  2. KA7O

    KA7O Ham Member QRZ Page

    Oh, this could be entertaining....
     
  3. KB2FCV

    KB2FCV Ham Member QRZ Page

    I'm actually a bit shocked to see this. Radio Shack has been slowly moving out of the parts business. Their 'parts' in the store by us takes up a couple of dozen drawers where years ago there was much much more. Years ago you could find most of what you needed to build something.. these days you're lucky if you get a handful of parts you might need.

    I can understand why they moved this way, there just isn't the demand anymore. There just aren't as many people building stuff like there used to be. Today over the internet you can order / make circuit boards, components and pretty much anything you need and most likely cheaper than what radio shack sells it for.

    Frankly, I don't understand how Radio Shack stays in business. Almost everything they sell these days can be bought at big box stores for a better price. I think I remember reading somewhere that one of their CEO's couldn't understand why they were still in business. Anyways, I hope they do get some good feedback and perhaps expand things and bring more stuff back but from a business perspective I wonder if that would put another nail in the coffin if that's the stuff that doesn't sell?
     
  4. KG6IRW

    KG6IRW Ham Member QRZ Page

    Thanks for the link and the heads-up. I let 'em have it.....
     
  5. KJ6OJL

    KJ6OJL Ham Member QRZ Page

    Thanks for the link, I posted a huge message there. and a long reply here,
    well the reply here went into the internet black hole..
    Time will tell would be nice to see them actually get back into parts.
     
  6. KJ4ODU

    KJ4ODU Ham Member QRZ Page

    Smarter people? ..... I mean a training center for the people that work there.
     
  7. KB3FXI

    KB3FXI Ham Member QRZ Page

    How about instead of "letting them have it", you give them some constructive suggestions. If they see what looks like a host of ham radio yo-yo's flaming their email and blogspot, I doubt that's going to do anyone any good.

    I greatly appreciate the fact that I have Radio Shack as a local resource to pick up a part or two that I wouldn't be able to get elsewhere without burning $20 of fuel or having to order on line and wait 2 or 3 days. And I support their efforts to reach out for suggestions and input.

    -Dave, KB3FXI
     
  8. KJ6OJL

    KJ6OJL Ham Member QRZ Page

    Great point, you should have seen how confused and how much slower a worker talked when I asked him
    "where can I find a so-239 connector".
    He just kept looking at me and kinda shrugged his shoulders and said I don't know.
    Finally I told him make good use of the computer and look it up on your own website.
    Sad when We all need to inform them how to do their job and get US the parts we need.

     
  9. KG6IRW

    KG6IRW Ham Member QRZ Page

    Luckily, I typed it offline - seems their blog system has 'blogged' down and is now creating Java errors. My post has yet to show up! Here's what I posted to Radio Shack.

    ***Edit/Update: Ok, I see why posts were slow....the site is being hit hard with comments. Excellent!*****

    73s, David/KG6IRW

    ********************
    First, thanks for asking for input. This is a good sign by itself. Here's my comments:

    Your competition -

    These guys are getting it:
    - http://www.jameco.com: Embedded systems with microcontrollers.
    - Here's another: http://www.parallax.com/
    Stock this stuff and I'm there!
    - To be relevant, you need to be part of this: http://makerfaire.com/
    - Old line techies still like these guys, too: http://www.circuitcellar.com/
    - They're now part of this growing crowd: http://www.elektor.com/
    - Here's an audio crowd you need to fully understand: http://www.diyaudio.com/

    These crowds have taken away the buyers in your stores. Yes, they're online, but they're active and they order blocks of parts at one time for projects. Not the onesy-twosy stuff I typically think of Radio Shack for these days.

    On the good side:

    - You have the floor space - except for the cell phone mass market stuff. BTW, I just upgraded to the new iPhone - never thought about Radio Shack. Dealt directly with AT&T. You don't come to mind for me on that stuff, either.

    Where you're exposed:

    - You don't have the staff to deal with electronic components today that will carry margins you need for retail establishments. I spent a Christmas holiday working in a RS and can tell you from experience that I was the only person who understood what the parts you currently sell are and their value to a customer.
    - These same people have no idea how to market or upsell with all that stuff you stock in the back of the store - they only know how to configure a cell phone.
    - Your product specifications have gone to zero. Your own private label brand is not relevant. I have no idea what performance of the product you carry are. You need to get over this if you want to market to the DIY crowd.

    Hope that helps.
     
    Last edited: May 21, 2011
  10. N0YG

    N0YG Ham Member QRZ Page

    I thought RS was out of business ! Everytime I go in my local store all they want to do is sell me a CELL PHONE. The staff at most RS stores don't know anything except how to keep you waiting so they can tell you they don't know. Get it together RS or just LOCK THE DOOR !!!!! RS is about the last place I go when I need something and I hope I know where in the store it is because the help sure doesn't.
     
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