While at the ARRL Centennial Convention in Hartford. CT. I accepted an invitation from Tim Duffy K3LR, the DX Engineering Chief Marketing Officer and General Manager, to visit the DX Engineering facility in Tallmadge, Ohio. On July 23, we rolled into Summit Racing Equipment - the home of DX Engineering. The time went quickly, but we had the opportunity to visit with many of the DX Engineering people. We witnessed what goes on there that allows them to get all of those ham radio goodies we order delivered so fast. DX Engineering has a showroom located inside the Summit Racing retail store. In there are some of the latest products on the amateur radio market. Visitors can pick up a phone and talk directly to a sales person, or have one of their highly experienced staff meet them in the showroom to discuss anything ham radio related. Located in the Summit Racing headquarters, the DX Engineering Customer Service team mans the phones, answers technical questions and takes orders. From there, the amazing processing system kicks in and the order is relayed at once to the huge warehouse. The parts are picked from the shelves, sent to the packing areas and then off they go via commercial shipping companies to your door step. All in one day. It is amazing to see how the order is processed through the facility and sent by computer control on a rail system to the packing and shipping areas. Web orders are processed 24 hours a day, seven days a week. Both domestic and international orders are completed at web checkout and shipped daily. Most orders placed by 10:00 pm US Eastern time Monday thru Friday are shipped the same day. DX Engineering not only sells many brand name parts, they also they design and manufacture a multitude of unique DX Engineering and COMTEK parts right there in Tallmadge, Ohio. From coax cable assemblies using the latest manufacturing methods to highly technical components and systems for the amateur radio market – all made in the USA. Also I had the opportunity to have an interview with Tim, K3LR to talk about QRZ.com. That video can be seen at: https://www.youtube.com/watch?v=ug8PmsKmyGg&list=UU4V4B_mr1mYF5ycGQe_4Ytw It was nice to see all the DX Engineering employees are really involved with ham radio. Everyone we met was an active ham radio operator. They even have a complete radio station set up for the DX Engineering Employees Radio Club (N8DXE). DX Engineering regularly supports important DXpeditions. It was obvious that they all enjoy working to provide quality components and products to the amateur radio community. Ham Radio – that’s what they do! Some of the DX Engineering team. From the left, Rick WA8TSI, Rod WN8R, Fred AA7BQ, Robin (Fred's XYL), Teri K8MNJ, Andy KC8YST, George K3GP, and Steve KC8YSU. Below are some of the great photos from the DX Engineering HQ Aaron KD8WHA in production using a precision coax cutter/stripper Bryan N8OQQ picking customer orders for shipment in their vast warehouse. Everything is bar coded and located by computer. Bryan prepares orders for shipment. Antenna phasing controllers under construction Their new ham equipment store with kiosk ordering. Conclusion Robin and I had a great time visiting the DX Engineering HQ. Our hosts were extremely friendly and eager to show us around. The first time you see a piece of DX Engineering gear, you can't help but notice the quality that goes into everything they make. I've seen a lot of amateur radio products over the years and I've seen none better in terms of construction and build quality. In addition, their product documentation is the absolute best. They have a great technical pubs staff (shout out to Tom, KB8UUZ) and even the simplest of devices is lavishly documented with photos, drawings, and clear, plain English explanations. They have a full time telephone support staff who are not only knowledgable but eager to solve any problem you might have with your DX Engineering purchase. When you're looking for solid, expertly designed, made-in-the-USA gear, DX Engineering is your choice!