Bought a dual band radio from Charlie and although he does things the old school way - money order and wait for the money to come before shipping - sure enough the radios still come through the mail after he gets paid. He is also a very good and open communicator with plenty of emails, updates, tracking numbers and whatever else you need. He does not do pictures because he his legally blind, which would make some folks wonder if he can be trusted, but he can see the radios well enough to make sure they are in good condition. He has other people around who can help him out. He spent multiple days testing out my radio before he sent it to make sure it worked fine. He is a great guy who will help out a new HAM! In other words - you can trust Mr. Charlie. He is the old school, honest type of HAM.