I ordered a "rascal" digital interface from BuxCommCo, and received a PC board with an incorrect hole pattern for a certain component. The components lead broke while trying to fit it in. I e-mailed BuxCommCo, and they sent me another board. The new board had the same component, but this time they had to hand drill the thru holes into slots to make the component fit. The component would not fit for them either, but they had the nerve to claim that this is the first time in 30,000 units that they ever had any problem. Their website http://www.packetradio.com/rascalnu.htm claims that the documentation for the kit is complete. "A COMPLETE DOCUMENTATION PACKAGE, (SPECIFIC TO YOUR KIT), IS INCLUDED WITH EACH RASCAL™®. THE SCHEMATIC SUPPLIED WITH YOUR RASCAL MODEL IS A COMPLETE DRAWING AND INTERCONNECT DIAGRAM FOR YOUR SPECIFIC RADIO. ALL CONNECTORS DISPLAY THE INPUT, OUTPUT, AND PTT PINS WITH CORRESPONDING PIN NUMBERS." It is not. They lie. The schematic does not match the assembly, and wires are not all identified. They are trying to use "one size fits all" documentation, not specific as claimed. It is not "complete", when unidentified components appear, and wires are not identified. Their e-mail response to me: "Use the diagram/schematic, not the pictorial, and let common sense prevail. ALSO... Read the statements on the web page where you ordered the "KIT" "There is NO tech support for kits built by others!" I complained, and BuxCommco said that they do not offer "tech support" for kits. I said I wanted complete documentation, not tech support. The board also came with an un-documented component, which I questioned. I was polite throughout all of this, but BuxCommCo said that "good engineers know" what the component would be for. I Told them firmly, but respectfully, that the insult would not fly, and that they still had to provide the complete documentation they promised in the ad, and that the PTT did not work until I connected DTR. DTR would not normally need to be connected, but PTT would not work at all untill I connected it. The schematic shows it as being optional, but without it, the unit would not function. They even admitted that the schematic did not match the wiring diagram. I Told them firmly, but respectfully, that the "good engineers" insult would not fly, and that they still had to provide the complete documentation they promised in the ad, and that the PTT did not work until I connected DTR. They e-mailed me this today, 8 FEB 03: "NO, DTR is only used with CW, and you're fully sh#t! The problem is, that you can't admit that you can't understand simple Electronics, that even little 9 year old girls build and use. I am serious, over 30,000 RASCAL kits are in use, and yours is the only hassel we've ever had. The schematic is exactly what you ordered ! Get real, and Get a LIFE.." People, this is not who to do business with. I have been an engineer for 20 years, and I know what a good documentation package looks like. The website promises no surprises, but when the schematic and assembly do not match, and wires are not identified, and unlisted components appear, that is truly a surprise. Their abuse is also a surprise. I cannot recommend this company for anything other than if you feel like being called fully "sh#t" when you have a question, then I guess it's alright. O.K. I'm getting real, and getting a life. And BuxCommCo is getting taken to court. I have filed a complaint against BuxCommCo with the Federal Trade Commission for deceptive advertising. I let them know this, and I let them know that I would be going public with their insults and abuse. Anyone else that has had problems with them should now contact the FTC, as BuxCommCo will now need to show that their website claims are being kept. Without the cursing at me, I really would have let it go. I thought that they would have been interested in the technical problems, I thought that they would want to know if something wasn't right, and that is the way I approached them. Now they can approach a judge.