call centres

[m0csf]

why is it when you need to report a problem , you phone a help line number and end up speaking to someone in another country and you cant understand them ,and they havent got a clue how to help you with your problem, do these companys just do this to get you worked up so you hang up the phone and get you biting mad and furious , i know over here in the uk we end up talking to someone in india beleive it or not , how the hell are they going to help with any problems here in the uk they are thousands of miles from the uk , do you get mad when you have to call one of these call centres

[N6WK]

Have the same problem here. Called My phone Company, spoke to a guy I could barely understand in India.
Same with Direct TV. Called them about a promotion, spoke to a guy in India ( also very hard to understand)

Guess it's a WORLD WIDE problem.

[w3sy]

Reminds me of a Dilbert cartoon -- "Dogbert's Tech Support... How may I disconnect you?"

Outsourcing overseas is the WORST money saving idea that corporations ever dreamed up. It's become a running joke. I hope that fad dies quickly, unlike.... whoops, I better not start THIS again!

HAW!!!

[w2wtf]

Globolization sucks.....Too many reasons to list http://www.qrz.com/iB_html/non-cgi/emoticons/mad.gif

[w0aew]

This really happened. My car conks out, so I called the AARP's version of a tow service. I get a guy in India.

Me: "Hello? I need to have my car towed."
Them: "<jabber jabber jabber> location of <jabber jabber>."
Me: "I'm in Longmont, Colorado, at Hover and Third St."
Them: "<jabber jabber> moment, peeze."

5 minutes of listening to bad hold muzak.

Them: "Hellooo, sir? Tere iz no serviz for your area at this moment. Maybe you call back tomorrow?"
Me: "#$%^&@@**!"
Them: <jabber?>

I eventually disenrolled from AARP for this and other reasons (like backing that idiotic medicare "reform").

[w5klb]

OES,

You might try a different color on your post. My eyes, and I'm sure some others, have a some difficulty reading it. Just a friendly suggestion.


When it comes to "tech support", I always feel like I'm talking to the local merchant at the "Kwiky Mart".

[w0aew]

Quote[/b] (w5klb @ April 03 2005,21:41)]You might try a different color on your post.
Good point. Thanks!

[w5klb]

Quote[/b] (WA5OES @ April 03 2005,21:45)]Quote[/b] (w5klb @ April 03 2005,21:41)]You might try a different color on your post.
Good point. Thanks!
Most welcome! http://www.qrz.com/iB_html/non-cgi/emoticons/wink.gif

[w2wtf]

Hello, welcome to Dell tech support....would you like to buy a slurpie?? (said with THICK indian accent) http://www.qrz.com/iB_html/non-cgi/emoticons/tounge.gif

[kl7ea]

One time when I called AAA for a tow, the truck driver suggested calling them directly. Calling them would save 30 mins from the turnaround, they would still bill AAA for the trip.

Now, I have a button on my mirror that summons a tow truck.

[kl7aj]

Quote[/b] (m0csf @ April 03 2005,15:17)]why is it when you need to report a problem , you phone a help line number and end up speaking to someone in another country and you cant understand them ,and they havent got a clue how to help you with your problem, do these companys just do this to get you worked up so you hang up the phone and get you biting mad and furious , i know over here in the uk we end up talking to someone in india beleive it or not , how the hell are they going to help with any problems here in the uk they are thousands of miles from the uk , do you get mad when you have to call one of these call centres
I've got the perfect solution for telemarketers. Set up an auto-forwarding machine to direct them to call centers in India. Solve both problems at once!


Eric

[K8ERV]

Quote[/b] (w5klb @ April 03 2005,21:41)]You might try a different color on your post. My eyes, and I'm sure some others, have a some difficulty reading it. Just a friendly suggestion.
I like white on white, then no one can complain about my words of wisdom (if any).

TOM K8ERV Montrose Colo

[OH7DI]

Another blessing of speaking small language. They can't afford to train those indians speak finnish. But the call center natives here are probably as clueless as their indian counterparts.

[kb2vxa]

Mah fellow Ameracuns ah cum ta ya tanight with ah heeavvy hearut,
(LBJ)

"Hello, welcome to Dell tech support..."

Don't you mean DELI tech no support?

Consider yourself lucky to talk with Apu's cousin back home, try contacting the phone company and finding out there isn't a single human employee anymore. Doncha like the robotic runaround?

I wish the had a key I could press to make the robots go into melt-down!